Support

#How to reach us

support@mosh.events. A person reads it and replies within one business day; during an event, faster. The short version is at mosh.events/support.

#What to include

• Your venue name.
• If it's about a night, the event and date.
• If it's about a booking, member or ticket, the guest's name or phone number.
• If it's about the website embed, the page URL where the button lives.
• A screenshot if something looks wrong.

#If something breaks during an event

If the door is stuck during an event, text or call the number in your welcome message — don't wait on email. Meanwhile: the guest list and tickets are also readable from any team member's dashboard, and cover can be taken as cash and reconciled after.

#If Mosh is unreachable

If mosh.events or the scanner is unreachable, check your connection first; the scanner needs it. We'll post on the usual channels if something is wrong on our side.

#Feedback on these docs

Every page has a Tell us link at the bottom that opens an email with the page name filled in.