FAQ

#Getting started

#How do I set up my venue?

Go to Get started, find your venue, verify your phone and add your name. Set up your venue →

#Why are payouts and tickets locked?

Your venue hasn't verified ownership yet. Choose Verify ownership in the dashboard and enter the code we send to the phone number on your Google listing. Verify your venue →

#What does Mosh cost?

Setting up a venue on Mosh is free. Pricing for paid modules and payment processing is shown in your dashboard before anything is turned on. Email hello@mosh.events if you'd like a walkthrough first.

#Who can be on my team?

Owners, Admins and Door Managers. Door Managers see the scanner and the list and nothing else. Invite your team →

#Bookings

#How do guests book?

They open your booking link, pick a night, choose a package, enter details and pay the deposit — on Mosh or in a popup on your own site. Take private bookings →

#How do I put bookings on my website?

One link and one line of code. Bookings on your website →

#Where do requests show up?

In Requests, with a badge for how many need action. Manage requests →

#Memberships

#What can a membership include?

Perks the door enforces — free or discounted cover, priority entry with a guest allowance, early tickets — plus anything you promise in the description. Launch memberships →

#How are members billed?

By card, monthly, through Stripe into your balance. Manage members →

#The door

#How does check-in work?

One scan of the guest's phone or ID in the Mosh app on an iPhone. Get it at mosh.events/app. Check in guests and take cover →

#How do I collect cover?

Cash, comp or Tap to Pay in the Mosh app, every admit recorded the same way. Check in guests and take cover →

#Payments

#How do I get paid?

Connect your bank through Stripe in Settings › Payouts. Get paid →

#Are receipts kept?

Always. Receipts are never deleted. Revenue & receipts →

#Support

#How do I contact support?

Email hello@mosh.events. A person reads it. Support →