Faster if you include
- Your venue nameEvery account is tied to one.
- The event and dateIf it is about a night.
- The guest's name or phone numberIf it is about a booking, member, ticket or cover.
- The page URLIf it is about the booking button on your website.
- A screenshotIf something looks wrong.
Common requests
- Your venue team
- Roles, invites and venue settings are managed by your venue’s owner or admin in the dashboard. If you were invited and can’t get in, ask them first. How teams work
- The door during an event
- If the scanner is stuck mid-night, don’t wait on email. The guest list and tickets are readable from any team member’s dashboard, and cover can be taken as cash and reconciled after. What to do when something breaks
- The Mosh app for iPhone
- The app is for venue teams: the door scanner, guest lists and cover. Sign in with the phone number or email your venue invited. Guests don’t need the app; they RSVP on the web.
- Your account
- Delete or deactivate your account from Settings → Account in the app, or email us from the phone number or address on the account and we’ll do it for you.
- Receipts, payouts and refunds
- Every cover, ticket and booking payment has a receipt in the venue’s Revenue tab, and refunds are issued from there by an owner or admin. Guests asking about a charge should contact the venue first; we can confirm a payment if they write to us.
